Frequently asked questions

General questions about charging electric cars

  • Do I need a subscription in order to charge my electric car?

    No.

    Spirii’s charging network is open to everyone. This means that you do not need a charging subscription with Spirii to be able to charge your car at our public charging stations. You can use our Spirii Go app to easily charge your electric car and pay directly via the app. We charge a fixed rate of DKK 3/kWh unless otherwise indicated in our app or at the charging point.

    If you buy a charging point, however, you will also need to buy one of our operation and service packages: Spirii Connect, which includes servicing and maintenance, reimbursement of the electricity tax and a warranty on the charging point.

    You can read more about Spirii Connect here.

  • How do I start charging my car at Spirii's charging points?

    If you are standing by a Spirii charging point or charging box and want to start charging your car, you can either use your Spirii Key or the Spirii Go app.

  • What happens once the car is fully charged?

    We only charge you for the number of kWh that your car is capable of charging. If your car is fully charged and still connected, you will not be charged any additional amount.
    However, we encourage all electric car owners to remove their car as soon as possible after charging so as to avoid unnecessarily blocking others from using the charging point.

  • How much does it cost to charge?

    Public charging
    We collaborate with many different partners in order to expand and improve our public network. The price of charging in Spirii’s public network therefore varies, but we always try to keep it as low as possible. You can view the current electricity price in the Spirii Go app.

    Employee charging

    If your workplace has a Spirii Connect Business or Connect Pro service package, you can charge your car for a lower rate at your workplace’s charging points compared to public charging points.

    Home charging
    If you are charging your car from home with a charging box from Spirii, you will pay the rate charged by your electricity supplier. (The average electricity rate in Denmark is DKK 2.2/kWh). With a Spirii Connect Private solution for DKK 79/month, you also receive a reimbursement of the electricity tax you pay for the power you use for charging. The reimbursement rate is DKK 1.12/kWh as of 1 January 2021. We pay out your reimbursement every quarter.

    *You can only receive a reimbursement of electricity taxes if you charge your electric car with a charging box with a built-in and approved meter and do not own solar panels or other forms of home-generated electricity that you do not pay electricity taxes on.

     

     

  • How to charge with Spirii Key

    Follow the steps below to charge your car with your Spirii Key.

    • To open the charging port, place the charging tag on the indicated area on the lid of the charging point
    • The charging begins once the charging cables have been inserted into the car and charging point
    • Place the charging tag back on the indicated area to stop charging

    The charging point will recognise you as being a Spirii customer, and you will receive an invoice for your total monthly consumption at the end of the month.

  • eRoaming network

  • How much does it cost to roam with Spirii?

    Each charging point operator sets their own rates for charging via roaming. You can always view the current rates for roaming in the app. Spirii charges a fixed administration fee of DKK 5 per charge.

  • Which operators can I roam with?

    Hubject offers roaming with over 200,000 public charging points. Eventually, you will be able to charge your car with all public charging point operators that are on the Hubject platform. We continuously enter into roaming agreements with these charging point operators and add them to our app and network as soon as the agreement is in place.

  • Why can't I roam with everyone?

    Not all charging point operators are on the Hubject platform. Even if a charging point operator is on Hubject, we still need to enter into a roaming agreement with the operator before we can enable access to the operator’s charging points.

  • Why does the price of roaming vary so much?

    Each operator is able to set their own rates for charging via roaming. Some operators do not differentiate between their roaming rates and ‘normal’ rates, while others add additional fees to roaming. We try to keep the roaming rates as low as possible through bilateral agreements

  • How will I be billed for my roaming?

    When using the Spirii Go app, you pay directly and as soon as you are done charging your car. If you use your Spirii Key charging tag, you will receive an invoice from us

  • Can I use my charging tags/cards from other operators on Spirii's charging points?

    Not yet, but very soon. At the moment, you cannot charge with Spirii when using charging cards from other operators. We are working on allowing our charging points to accept other charging tags/cards and expect to be ready to do so very soon.

  • About the Spirii Go app

  • What is Spirii Go?

    Spirii Go makes it easy for you to:

    • Find available public charging points
    • Start and stop charging your car
    • Pay for charging directly in the app
    • Filter by eRoaming, plug types and charging speed
    • View your charging history of charging in public and at home on your own Spirii charging box
    • Charge your car with our roaming partners and pay directly via our app
  • How do I install the new Spirii Go app?

    You can either update your current Spirii Go app or uninstall it and download it again. If you are an existing Spirii Go app user, your data will automatically be transferred over to the new app

  • How much does Spirii Go cost?

    Spirii Go can be downloaded for free from App Store or Google Play.

  • How do I charge with Spirii Go?
    1. Find and select a charging point on the map (you can always see whether the charging point is available or busy). You can use the location service to navigate to the chosen location.
    2. Drive to the available charging point and select your charging outlet in the app.
    3. Press ‘Start Charging’ to open the charging outlet port
    4. Plug your charging cable into the charging point and then your car.
    5. Your car is now charging! Follow your charging in the app
    6. Stop charging via the app when you are done or unplug your charging cable
    7. First, unplug the charging cable from the car and then from the charging point
    8. You pay for each charging with your credit card and you will receive a receipt by email after the charging is complete
  • I have stopped the charging session in my app, but the charging point will not unlock and release my cable

    If you are using a charging point with a motorised point, you need to first remove the plug from the electric car. This should open the charging port and release the cable from the charging point.

  • How do I find Spirii's own charging points?

    Using the filter function, you can choose to only see Spirii’s charging points or all public charging points that are on the Hubject roaming platform. Spirii’s charging points are pink, while all other public charging points are green.

  • How do I find other operators' charging points in the app?

    Using the filter function, you can choose to only see Spirii’s charging points or all public charging points that we have roaming agreements with. Spirii’s charging points are pink, while all other public charging points are green.

  • How do I get information about my electricity consumption?

    Using Spirii Go, you can always monitor your consumption via your charging box at home as well as when charging via public charging points. Spirii Go shows your total consumption over the past year, months or weeks, both at home and elsewhere.

  • What is a voucher code?

    Voucher codes apply a discount to charging at Spirii’s charging points. You receive voucher codes from your workplace, housing association or multi-storey car park if they have made a special agreement with Spirii. Ask your workplace, housing association or multi-storey car park if they provide voucher codes for charging. You add your voucher code in the app, which will then register your discounted rate at specific locations.

  • Can I add vouchers in the app?

    Yes.

    You can add multiple vouchers. When adding your voucher in Spirii Go, you can view your discounted rate, validity and the locations you can use your voucher.

  • Can I change payment information?

    Yes.

    You can change, delete or add credit cards in the menu under “Payment and vouchers”

  • How do I add my Spirii home charging box to the app?

    In order to be able to view your consumption on your home charging box in the Spirii Go app, you first need to add it in your app. Send us an e-mail at support@spirii.dk and we’ll add it right away. Only you will be able to see it in the app, of course.

  • The Spirii network

    We collaborate with many different partners to expand and improve our public network. The price of charging in Spirii’s public network therefore varies, but we always try to keep it as low as possible. You can view the current electricity price in the Spirii Go app.