Frequently asked questions
Here you will find the most frequently asked questions and answers about charging with Spirii
Charging electric cars - general questions
No.
Spirii offers an open charging network. So you don’t need a subscription with Spirii to charge at our public charging stations. With our Spirii Go app, you can easily charge your electric car and pay directly with the app. It costs a fixed price of 3 kr./kWh unless otherwise stated in our app or on the charger.
However, if you buy a charge station, you are required to purchase one of our operating and service solutions; Spirii Connect, which includes, among other things, refund of electricity tax, service and maintenance and full guarantee.
Read more about Spirii Connect here.
If you are at a Spirii charge station and want to start a charge session, you can either use your Spirii Key charge card or the Spirii Go app.
We only charge for the number of kWh that your car can receive. If your car is fully charged and you remain connected, no additional cost is debited.
However, we encourage our customers to remove their electyric cars when done charging, as the charger can be useful for others with electric cars.
Public charging
To expand and strengthen our public network, we work with many different partners. Therefore, the cost of charging in Spirii’s public network varies, but we always try to keep it as low as possible. You can see the current power price in our spirii go app.
Charging at work
If your workplace has a Spirii Connect Business or Connect Pro solution, you may be able to charge at a lower price on the chargers at work than on the public chargers.
Hjemmeopladning
Oplader du derhjemme på en ladeboks fra Spirii betaler du din egen strømpris. (Gennemsnitsprisen i Danmark er 2,2 DKK/kWh). Med en Spirii Connect Private løsning til 79 kr./mnd. modtager du desuden refusion af den elafgift, som du betaler for den strøm, du bruger til opladning. Refusionssatsen er pr. 1. januar 2021 1,12 kr./kWh. Vi udbetaler refusionen hvert kvartal.
*You can only receive a refund of the electricity tax if you charge your electric car on a charging box with built-in, approved meter and do not have solar cells or other self-produced power that you do not pay electricity tax off.
How to charge with Spirii Key:
- To open the door, place the charge card on the specified area on the lid of the charge point
- The charge session will begin when the charging cable has been inserted in both the car and charger
- Charging is stopped by re-placing the charge card on the specified area
The charge stations recognizes you as a Spirii customer and a total invoice for your consumption will be sent at the end of the month.
eRoaming network
Each charging operator decides the price of roaming charging. You can always see the applicable roaming price in the app. Spirii also charges a fixed administration fee of DKK 5 per charge.
Hubject offers roaming on over 200,000 public charging points. In the long term, you can leave with all public charging operators who are on the Hubject platform. We continuously make roaming agreements with these charging operators and add them to our app and network as soon as we have an agreement in place.
Not all charging operators are on the Hubject platform. Even if a charging operator is at Hubject, we still need to have a roaming agreement with the operator before we can grant access to the operator’s recharging points.
It is up to each operator to set their price for charging via roaming. Some operators do not differentiate between their roaming prices and “normal” prices, others value roaming charging higher. We are trying to get the roaming price as low as possible, through bilateral agreements
When you use the Spirii Go app, you pay directly and immediately after finishing charging. If you use your Spirii Key charging piece you will receive an invoice from us
Very soon. Currently, you cannot leave at Spirii with charging cards from other operators. We are working to open up our recharging points and expect to be ready very soon.
About the Spirii Go app
With Spirii Go you can easily:
- Finding vacant public charging points
- Start and stop charging
- Pay for charging directly with the app
- Filter by eRoaming, connector types, and charging speed
- View charging history for home and home charging on your own Spirii charging box
- Charge with our roaming partners and pay directly with the app
You can either update your current Spirii Go app or delete it and download again. If you are an existing Spirii Go app user, your information will automatically follow over into the new app
Download Spirii Go for free from your App Store and Google Play.
- Locate and select a recharging stand on the map (You can always see if the charge point is free or busy) If necessary, use the option. location service to find its way to the selected location
- Drive to free charge point and select your charging outlet in the app
- Choose ‘ Start Charging ‘ to open the charger
- Insert your charging cable into the charging point and then into your electric car
- Now your electric car is charging! Follow your in-app charge
- Stop charging in-app when you’re done or take out your charging cable
- First remove the charging cable from the car and then out of the charging stand
- You pay per charge with your credit card and a receipt is sent to your email after the end of charging
If you are using a recharging point with a motorised port, unplug the electric car first and the port opens and releases the cable from the charging point
With the filter feature, you can choose to see only spiriis recharging points or all public recharging points that are on the hubject roaming platform. Spirii’s recharging stands are pink, whereas all other public charging points are green.
How do I find other operators’ recharging points in the app?
With Spirii Go, you can constantly track your usage at home, but also when charging at public charging points. Spirii Go shows you your total consumption for recent years, months or weeks – at home and away.
Voucher codes give you a discount on charging at Spirii’s charging points. You will receive a voucher code through your workplace, housing association or parking garage if a special agreement has been made with Spirii. Ask your workplace, housing association or parking garage if they have a voucher code for charging. You add your voucher code in the app and the app records your discount price at the selected locations
Yes.
You can add more vouchers. When you add your voucher in Spirii Go, you can see your discount price, validity and where the voucher is valid.
Yes.
You can change, delete, or add credit cards to the menu under the heading “Payment and vouchers”
To see your usage on your home charging box in the Spirii Go app, you’ll need to have it added to your app. You write to us at support@spirii.dk and we’ll add it immediately. Of course, only you can see it in the app.
To expand and strengthen our public network, we work with many different partners. Therefore, the cost of charging in Spirii’s public network varies, but we always try to keep it as low as possible. You can see the current power price in our spirii go app.
